Analyst Customer Insight in the Service- (CGS)-Meezan Bank/Karachi
Website Meezan Bank
Meezan Bank, Pakistan's first and largest Islamic bank, is one of the fastest growing financial institutions in the banking sector of the country. With its Vision of establishing ‘Islamic banking as banking of first choice’ – the Bank commenced operations in 2002, after being issued the first-ever Islamic commercial banking license by the State Bank of Pakistan. Meezan Bank has an impressive growth rate, excellent credit rating and a strong Shariah Advisory board including reputed scholars from around the world.
Position: Analyst Customer Insight in the Service
Location: Karachi, Pakistan
Company: Meezan Bank
Type: Full Time/Permanent
Shift: First Shift (Day)
Career Level: Entry Level
Gender: No Preference
Degree: Bachelors
Meezan Bank, the leading Islamic bank in Pakistan, is currently seeking a highly analytical and detail-oriented individual to join our team as an Analyst Customer Insight in the Service. As an Analyst Customer Insight, you will play a key role in analyzing customer data and providing valuable insights to enhance our service offerings and customer experience.
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Responsibilities:
- Collect and analyze customer data, including transactional data, feedback, and customer behavior patterns.
- Identify trends and patterns in customer data to generate insights and actionable recommendations.
- Use statistical tools and techniques to analyze customer data and create meaningful reports and presentations.
- Collaborate with cross-functional teams, including marketing, operations, and product development, to drive customer-centric initiatives and improvements.
- Conduct research and competitor analysis to understand market trends and customer preferences.
- Utilize data visualization techniques to present findings and insights in a clear and impactful manner.
- Support the development and implementation of customer segmentation strategies to personalize service offerings.
- Monitor and track customer satisfaction metrics, identifying areas for improvement and proposing strategies for enhancing customer experience.
- Stay updated with industry best practices and emerging technologies in customer analytics and service.
- Assist in developing and maintaining customer databases and data management processes.
Qualifications:
- Bachelor’s degree in Business Administration, Economics, Statistics, or a related field.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and techniques, such as Excel, SQL, and statistical software.
- Knowledge of data visualization tools, such as Tableau or Power BI, is preferred.
- Excellent communication and presentation skills.
- Ability to interpret and communicate complex data insights to non-technical stakeholders.
- Attention to detail and ability to work with large datasets.
- Knowledge of banking products and services is a plus.
- Familiarity with customer relationship management (CRM) systems and data analytics platforms is an advantage.
- Previous experience or internships in data analysis or market research roles is a plus.
To apply for the position of Analyst Customer Insight in the Service at Meezan Bank in Karachi, please click on the link provided below. The link will direct you to our online application portal, where you can submit your resume and complete the application form.
To apply for this job please visit www.meezanbank.com.