Are you ready to join a team dedicated to excellence and innovation in Islamic banking? Look no further than Meezan Bank, the premier Islamic bank in Pakistan. We are currently seeking an Area Service Quality Manager to join our dynamic Customer Support Group. If you have a passion for service quality and a desire to make a difference in the banking sector, this could be the opportunity you’ve been waiting for. Let’s explore what it means to be an Area Service Quality Manager at Meezan Bank.

Position: Area Service Quality Manager

Location: Balochistan

Eligibility Criteria:

• Experience: A minimum of two years of relevant working experience is required for this role. Candidates with experience in service quality management or related fields will be preferred.
• Qualification: You should hold a Master’s degree from an HEC recognized institute or university. Additionally, a qualification in Islamic Finance will be considered an added advantage, although it is not mandatory.

Job Description:

As an Area Service Quality Manager, you will play a pivotal role in ensuring the highest standards of service quality across our branches in Balochistan. Here are some key responsibilities associated with the role:

1. Implementation of Key Service Indicators: You will be responsible for implementing key service indicators and instructions provided by the Service Quality Department at our Head Office. Your attention to detail and commitment to excellence will be instrumental in upholding our service standards.
2. Branch Visits and Performance Analysis: You will conduct regular visits to branches within your area to assess their performance. This will involve analyzing monthly performance reports and identifying areas for improvement. Your insights will help drive initiatives aimed at enhancing customer experience and operational efficiency.
3. Surprise/Guidance Visits: In addition to scheduled visits, you will also conduct surprise or guidance visits to non-performing branches. By closely monitoring their operations and addressing any issues identified, you will contribute to the overall improvement of service quality across the region.
4. Collaborative Approach: You will work closely with branch managers and staff to address any challenges and facilitate continuous improvement. Your role will involve fostering a culture of accountability and excellence within the branches under your jurisdiction.

How to Apply:

If you are ready to take on this exciting challenge and contribute to the success of Meezan Bank, we invite you to apply for the position of Area Service Quality Manager. Send your resume, along with a cover letter highlighting your relevant experience and qualifications, to [email address].

Join us at Meezan Bank and be a part of a team that is committed to delivering exceptional service and upholding the principles of Islamic banking. Together, we can build a better future for our customers and communities. Apply now and take the first step towards a rewarding career with Meezan Bank, the Premier Islamic Bank.