Are you passionate about customer service and eager to be a part of a thriving e-commerce brand? Zellbury is seeking dynamic individuals to join our team as Chat Support Representatives at our Karachi location. As a Chat Support Representative, you’ll play a pivotal role in ensuring customer satisfaction across various channels while representing the values of Zellbury.

Requirements:

• Intermediate/Bachelors: Educational qualification.
• 2-3 years of experience: Prior experience in a retail fashion brand is preferred.

Job Role:

As a Chat Support Representative at Zellbury, you will be responsible for:

1. Customer Query Management: Promptly responding to customer queries across all channels, including WhatsApp, Facebook, Instagram, Email, and Calls. Your responsiveness and proactive communication will enhance the overall customer experience.

2. Issue Documentation: Documenting issues and resolutions related to courier services and website functionality. Your attention to detail will ensure that all customer concerns are properly addressed and resolved.

3. Proactive Communication: Intimating customers about potential delays proactively. Your proactive approach will demonstrate Zellbury’s commitment to transparency and customer satisfaction.

4. Customer Satisfaction: Ensuring that both online and offline customers are satisfied with Zellbury’s products and services. Your dedication to providing exceptional customer service will contribute to the brand’s positive reputation.

How to Apply:

Ready to embark on a rewarding career journey with Zellbury? Apply now through our portal at and take the first step towards joining our dynamic team.

For Further Information & Queries:

Visit our website at for additional details about Zellbury and our commitment to excellence in the fashion e-commerce industry.

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At Zellbury, we believe in delivering exceptional customer experiences and fostering a culture of growth and innovation. Join us in our mission to redefine fashion e-commerce. Apply now and become a valued member of our team!