mindbridge_pvt_ltd_logo
25, May 2024
Chat Support Specialist
  • Full Time
  • Lahore

Website Mindbridge

Outsourcing, Call Center, and BPO

We are the world’s most cost-effective and Pakistan’s largest English language-based outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.

Community Manager

What we offer:

  • 5 days a week (work-life balance)
  • No sales or monthly targets
  • Medical Insurance
  • Leave Encashment
  • On job training
  • State-of-the-art infrastructure
  • Annual Increment
  • Employee engagement & appreciation programs

Responsibilities

  • Handle Queries, Requests, and Complaints from customers tactfully.
  • Follow standard processes and procedures when it comes to providing the solution.
  • Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
  • Achieve superior customer engagement and ensure a significant improvement in customer experience.
  • Must be able to overcome objections and handle customer pushback.

Qualifications

  • A-Levels/Intermediate
  • Natural instinct to empathize with users
  • Excellent verbal and written communication skills
  • Native or bilingual spoken and written English skills
  • Detail-oriented

We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.

Candidates can also visit our office for walk-in interviews(with original CNIC and updated CV) from Monday to Saturday between 11 am – 6 pm.

To apply for this job please visit joinmindbridge.com.