19, Feb 2024
Customer Support Representative-Kamal-Lahore
  • Full Time
  • Lahore

Website Kamal Limited

Kamal Limited has been the name of one of the most innovative textile producers for over fifty years now.

Are you passionate about providing exceptional customer service and engaging with online communities? Kamal invites enthusiastic individuals to join our team as Customer Support Representatives. This role offers the opportunity to interact with customers, address their inquiries, and contribute to a positive online presence.

Job Responsibilities:

  • Actively engage with customers in online communities such as forums and social media platforms.
  • Respond to inquiries, comments, and concerns promptly and professionally.
  • Manage online reputation by addressing negative feedback and fostering positive experiences.
  • Moderate discussions to ensure adherence to community guidelines.
  • Answer inbound calls, listen attentively to customer concerns, and provide accurate solutions.
  • Make outbound calls for specific campaigns or follow-up purposes as required.
  • Utilize CRM system to document interactions and track resolutions.
  • Adhere to call scripts and service level agreements (SLAs).
  • Serve as a liaison between customers and internal teams.
  • Escalate complex issues to relevant departments for resolution.
  • Share customer feedback and insights with internal teams to improve products and services.
  • Contribute to the development and maintenance of internal knowledge base.

Qualifications:

  • 2+ years of experience ideally in a BPO call center environment.
  • Strong communication and interpersonal skills, both written and verbal.
  • Ability to build rapport with customers and navigate difficult conversations.
  • Excellent problem-solving and analytical skills.
  • Proficiency in using computers and CRM software.
  • Experience with online communities and social media engagement is a plus.
  • Ability to work independently and as part of a team.
  • Positive attitude and commitment to providing exceptional customer service.

How to Apply: If you meet the qualifications and are excited about this opportunity, we encourage you to apply by sending your resume to . Be sure to include “Customer Support Representative Application” in the subject line.

A competitive salary package with attractive benefits will be offered to the selected candidate.

Join Kamal and become part of a dynamic team dedicated to delivering outstanding customer experiences and fostering positive interactions online. We look forward to welcoming passionate individuals who are committed to excellence in customer service. Apply now and embark on an enriching career journey with Kamal!

To apply for this job email your details to ihsan.hr@kamallimited.com