11, Apr 2024
Inspection Officer-Master

Website Master Group of Industries

Master Group of Industries; a story of heritage and legacy. One of the oldest and most trusted brands of Pakistan, the name stands synonymous with providing the highest quality and gaining the utmost trust of customers for over half a century.

Are you detail-oriented with excellent interpersonal skills? Master Group of Industries is seeking a dedicated Inspection Officer to join our team. As an Inspection Officer, you will play a crucial role in our customer service and quality assurance operations.

About Master Group of Industries

Master Group of Industries is a leading manufacturer and supplier of quality mattresses and furniture, committed to delivering exceptional products and services to our customers across Lahore, Bahawalpur, and Peshawar.

Position Overview

Role: Inspection Officer
Location: Lahore, Bahawalpur, and Peshawar
Reporting to: Immediate Supervisor
Employment Type: Full-time

Key Responsibilities

  • Field Visits Planning: Coordinate daily field visits with your supervisor to efficiently manage appointments and schedules.
  • Customer Interaction: Communicate with customers to confirm visit timings and address any queries or concerns.
  • Complaint Inspection: Visit customers at their premises in response to registered complaints, carefully listen to customer grievances, and conduct thorough inspections of mattresses and related furniture.
  • Observation and Documentation: Document detailed observations and evaluation of complaints using prescribed complaint forms.
  • Customer Guidance: Provide guidance to customers on further steps based on established customer service protocols.
  • Education and Support: Educate customers on the correct usage and maintenance of mattresses to resolve issues effectively.

Qualifications and Experience

  • Education: Graduation degree or equivalent
  • Experience: 1-2 years of relevant experience in customer service, inspection, or related fields

Skills and Competencies

  • Excellent communication and interpersonal skills
  • Strong attention to detail and observational abilities
  • Ability to work independently and prioritize tasks effectively
  • Customer-focused with a problem-solving mindset
  • Proficient in using basic computer applications

How to Apply

If you are passionate about customer service and quality assurance, we would love to hear from you. Please send your resume to ¬†with the subject line “Application for Inspection Officer”. Be sure to include details of your relevant experience and qualifications.

Join our team at Master Group of Industries and contribute to delivering outstanding customer experiences! We look forward to welcoming you aboard.


This article provides a comprehensive overview of the Inspection Officer position at Master Group of Industries, highlighting key responsibilities, qualifications, and application details. Candidates interested in this role can gain a clear understanding of the job requirements and company expectations, enabling them to apply confidently for this exciting opportunity.

To apply for this job email your details to mcareers@master.com.pk