Are you a dynamic leader with a passion for driving excellence in customer service? Do you thrive in fast-paced environments and possess exceptional organizational skills? If so, Kamal Limited is looking for individuals like you to join our team as a Supervisor in our Call Centre/BPO operations.

Job Responsibilities:

As a Supervisor in our Call Centre/BPO, you will be an integral part of our operations team. Your responsibilities will include:

• Formulating targets for individuals and teams to ensure productivity and performance goals are met.
• Providing guidance, feedback, and support to Customer Service Executives (CSEs) to enhance their performance.
• Anticipating and managing call escalations when needed to ensure customer satisfaction.
• Optimizing procedures and keeping staff motivated to achieve operational excellence.
• Monitoring and measuring performance using key metrics, and preparing monthly/annual performance reports for management.
• Ensuring adherence to company policies, procedures, and attendance standards.
• Keeping management informed of any issues or problems that arise and proposing solutions.
• Performing any other tasks assigned by management from time to time.

Job Specifications:

To excel in this role, candidates must have:

• 2-3 years of experience in a supervisory role within a Customer Services Contact Center/Call Center environment.
• Excellent organizational and leadership skills.
• Strong people management skills and knowledge of Customer Satisfaction (CSAT), Net Promoter Score (NPS), Average Handling Time (AHT), and Quality Assurance (QA) processes.
• Ability to manage projects independently and meet tight deadlines.
• Excellent communication skills.
• Proficiency in MS Office applications, including Outlook and Excel.

Salary and Job Location:

We offer a competitive salary package with company perks and benefits. The job is located in New Garden Town, Lahore.

How to Apply:

If you meet the qualifications and are ready to take on this exciting opportunity, please send your resume to  Be sure to mention the job title “Supervisor – Call Centre / BPO” in the subject line of your email.

Join Us:

At Kamal Limited, we are committed to fostering a culture of excellence and innovation. Join our team and be part of a dynamic organization dedicated to providing exceptional customer service and driving positive change.

Don’t miss out on this opportunity to advance your career in the BPO industry. Apply now and become a part of the Kamal Limited family!